Frequently Asked Questions

Q: What operating systems are supported by the Desktop SAAZ Software?
A: Windows 2000, Windows XP, Windows Vista

Q: How large is the Desktop SAAZ Software?
A: Approximately 35 MB

Q: Can the Desktop SAAZ Software be installed to a Server?
A: No.

Q: How often does the Desktop SAAZ Software report back to the Datacenter?
A: Every thirty minutes

Q: What is the process of converting a backup to a virtual machine? Is there some kind of utility?
A: With our solution, virtual machines are run directly from the backup files, no conversion is necessary.

Q: If I need to failover to a virtual machine, what additional configuration is required?
A: No additional configuration is required. The virtual server retains all network and system settings. Your IP and server name remains the same.

Q: What is the Virtual Machine Acceleration Volume?
A: This volume is another partition on a separate RAID controller on the BDR. The virtual machine migration files are written to the separate partition, improving system performance.

Q: You say complete a standby server virtualization in “typically less than 30 minutes”. Are there occasions where that can be much lower or higher?
A: Yes, the virtualization is variable depending on the type of virtualization performed and available system resources.

Q: What type of backups does the BDR do? File and folder level?
A: The BDR performs disk based, block-level snapshots. You can restore from the system all the way down to the file level.

Q: Does the BDR backup open files?
A: Yes all data committed to the hard drive is backed up.

Q: Are the backups encrypted?
A: Yes, we support multiple levels including government adopted industry standard 256-bit AES encryption.

Q: You say “backup as often as every 15 minutes”. Can the backup interval be changed?
A: Yes, the most frequently backups can be schedule is every 15 minutes. It can be as low as once/week.

Q: Does the BDR Support Exchange?
A: Yes Exchange 5.5 and above

Q: Do I need to pay extra for Exchange licenses?
A: A certain number of exchange licenses come with your BDR device. Please see our NAS Model Chart for details. There is a small fee per mailbox if you require additional licenses.

Q: Can I restore more than the exchange databases? What if I need to restore a message or attachment?
A: By backing up the exchange databases, you can restore down to the individual exchange object level. This includes the database itself mailboxes, messages, calendar items, even public folder data. Separate exchange servers or storage recovery groups aren’t necessary.

Q: Do I need to do a brick or message level backup in order to restore individual messages?
A: No, our exchange utility natively understands and can extract data directly from the exchange database.

Q: What is a Bare Metal Restore?
A: A Bare Metal Restore is a restore of your entire system to new or existing hardware. To restore a system volume, you will need to do so from the Recovery Environment (boot to the recovery CD shipped with your BDR).

Q: Do I need to use the exact same hardware to perform a BMR?
A: No, the restore can be done to identical or dissimilar hardware. We provide the best match drivers, but we recommend having the most up-to-date drivers on hand for your server model.

Q: What options do I have for replicating my data onsite?
A: You can synchronize your backup chain to a local, external, or network drive. The sync can be scheduled to run as often as you choose.